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Desktop Support

Job Description

Client:Volvo IT

Position: Desktop Support

Location: Macungie, PA (Must sit on-site)

Shift: 2pm-11pm

Time Critical Support Technician for 2nd shift. This role will provide Time Critical IT support during 2nd shift operations. Typical working hours will be 14:00 - 23:00 Monday through Friday but must be flexible. Resource MUST be physically located in Macungie at the assembly plant. Dispatch incoming tasks ensuring correct use of companysecurity policies and raise security issues where discovered. Drive the identification and escalation of problems in supported services and solutions as well as knowledge management and the documentation of errors and known workarounds. Participate in projects improving the identity management and security area, when involved in management of access rights. Skills in standard Desk side support are a plus as are skills with Windows 7 and 10. Skills supporting Printers and scanners are a must (RF/Zebra). -Desk side Support -LAN -Mobility -Network Connectivity -Windows



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